Could you elaborate on that? What is your market then? What is your greater goal/long term vision? Why would I want to hire your company for social-media man

Could you elaborate on that? What is your market then? What is your greater goal/long term vision? Why would I want to hire your company for social-media management? In my opinion, a successful social-media presence involves direct engagement with customers but most importantly business-specific knowledge. For example, the Deutsche Bahn has a great social-media presence as they emulate a free and quick telephone service via Twitter. At any time, I can ask them what train I should take, which one is delayed, how I get from A to B, which tickets fit me best, etc. In your eyes, how is this possible using your platform?