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>>You've probably heard that it can cost ~5x more to acquire a new customer than retain an existing one. Not only that, but support tickets are also an excelle
by enraged_camel 12y ago
>>You've probably heard that it can cost ~5x more to acquire a new customer than retain an existing one.
Not only that, but support tickets are also an excellent opportunity to turn unhappy customers into evangelists.
- thrownaway122 12y agoTHIS so many times over this. These days when I phone or email a company and get someone capable who can actually help me I go around the next few weeks recommending the company to everyone who will listen. In some ways could a few small glitches and fast useful responses could actually be better than it just works?