I've seen some recent polls where most responses said that Facebook Messenger was their preferred method of communication. Given that the poll was on Facebook,

I've seen some recent polls where most responses said that Facebook Messenger was their preferred method of communication. Given that the poll was on Facebook, I still think it's reflective of many of my peer's (people raised with the internet) opinions. It's less of a context switch than going to email or some other method of communication. As Messenger's trajectory increases (see also: their features in response to Chinese messaging apps), it becomes more and more apparent why Facebook's acquisition of WhatsApp was a great idea. This standalone Messenger app also widens business opportunities. A few days ago I was looking at suits on Bonobos and had a question about their construction that wasn't answered on the product page. I didn't immediately see a live chat link and I didn't feel like writing an email on a Sunday, so I messaged their Facebook page my question. They got back to me with a lengthy response in less than an hour. An interface like messenger.com makes it even easier to have asynchronous, almost-live customer service via Facebook messenger. It certainly made an impression on me. Anyways, this is cool. Facebook's brightest days are still ahead of them.