I'm not the person your replying to but.... Generally in B2B where the accounts your call center are responsible for "keeping happy" are worth 5 or 6 figures i

I'm not the person your replying to but.... Generally in B2B where the accounts your call center are responsible for "keeping happy" are worth 5 or 6 figures in revenue...tends to lead to a very different environment. Of course, at that point you aren't really paying $10/hr but are hiring "support engineers" with real salaries. The only B2C one I can think of is Zappos.