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According to his LinkedIn profile[1], he was responsible for: Managing Quality Customer Experience Programs for AppleCare's technical support contact centres a
by jackgavigan 12y ago
According to his LinkedIn profile[1], he was responsible for:
Managing Quality Customer Experience Programs for AppleCare's technical support contact centres across APAC; including vendor and internal teams in Australia, New Zealand, thePhilippines and the USA. Vendor management and quality initiative planning and execution to ensure Apples technical support contact centres maintain the highest level of customer satisfaction & consistently deliver an exceptional standard of customer experience by measuring & analysing performance in-line with regional and global standards of excellence and technical aptitude.
He was there for 19 months.
1: https://www.linkedin.com/in/bencfarrell https://www.linkedin.com/in/bencfarrell