Let me clarify: no team member should be working more than ONE TASK at a time. You can manage multiple small projects just fine this way. I just left a place w

Let me clarify: no team member should be working more than ONE TASK at a time. You can manage multiple small projects just fine this way. I just left a place where the team was doing just that. > Not everything fits into scrum. You are absolutely right. SCRUM is great for processes which are empirical in nature (same inputs, different results). Software development is empirical: give 2 teams of devs the same requirements and deadline, both teams might return code that essentially does the same but the code bases will be different. IT support stuff such as installing Windows is better managed with a defined process (same inputs, identical output every time). Wikipedia article on the Empirical process control model: https://en.wikipedia.org/wiki/Empirical_process_%28process_control_model%29 https://en.wikipedia.org/wiki/Empirical_process_%28process_c...