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Users: New Oracle support portal a 'fiasco'
- Femur 17y agoOracle DBA here. I dislike the new metalink interface quite a bit. The UI is very poorly designed; cluttered, slow to load, and confusing. Of course, the old metalink was also poorly designed. I guess you could say that it just went from bad to worse.
- ams6110 17y agoThe old metalink was not pretty, but it got the job done. Nobody I know has liked the Flash version since the day it was unveiled. Everybody continued to use "classic" metalink. Why Oracle has persisted in pushing this on the world I don't know. The LAST thing you want when your database is down is to wait on a gdamn flash app to load. Support ticket systems are not SUPPOSED to look like a marketing site. They are supposed to be fast, lightweight, and usable because most of the people using them have a problem to solve. Now.
- omouse 17y agoWhy Oracle has persisted in pushing this on the world I don't know. They don't want to admit that they wasted X amount of dollars on something that no one uses. Better to make some money and try to justify the development costs. You can also tell that the company is run by marketing people by this.