It's a tough call. You don't want to optimize too prematurely for scaling, because the kind of system that would work effectively for a nationwide chain would l

It's a tough call. You don't want to optimize too prematurely for scaling, because the kind of system that would work effectively for a nationwide chain would likely be a very poor fit for a single store or small regional chain. My guess is that a more valuable trait would be an aggressive willingness for the business to 'kill its darlings' and break from processes that can't scale, rather than falling prey to the psychology of previous investment and chasing its losses.