5 ms·
It’s been amazing to see ZenPayroll grow over the last few years. We switched to ZenPayroll from Wellsfargo. It was night and day. Wellsfargo made every step of
by guiseppecalzone 12y ago
It’s been amazing to see ZenPayroll grow over the last few years. We switched to ZenPayroll from Wellsfargo. It was night and day. Wellsfargo made every step of the process difficult, from on-boarding new employees, to sending me paperwork, to updating salaries. When I use ZenPayroll, it feels like they went through every customer interaction point and thought through how to make it a delightful experience. I heard that ZenPayroll have a net promoter score of >80, which is incredible. For context, I just google Apple’s NPS and it’s 66 (http://customergauge.com/news/2014-net-promoter-benchmarks/ http://customergauge.com/news/2014-net-promoter-benchmarks/).
- toomuchtodo 12y agoHow well does ZenPayoll handle employee portal stuff? Like 401k contribution self service?
- edawerd 12y agoWe have a dedicated employee dashboard where employees can login do things like change bank account information, federal and state withholding , and even donate a part of their paystub to any registered 501(c). We consider the employe experience to be just as important as the payroll administrators experience.
- toomuchtodo 12y ago> and even donate a part of their paystub to any registered 501(c). Wow. Impressive!