His big miss was not to be more positive about the possibility that his technical objections would be obviated. He was right about salespeople being the first

His big miss was not to be more positive about the possibility that his technical objections would be obviated. He was right about salespeople being the first big corporate market -- that was behind the rise of Siebel Systems. He was right about widespread business use depending on people being happy (or happy enough) with the screens. He was right about widespread use depending on the price gap vs. desktops being not too high. His two mistakes were not foreseeing favorable answers to all those challenges, and not foreseeing the technology that made even handheld devices usable.