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How's this for annoying? I once received a call from a bank's (Citibank?) fraud department, but wasn't sure it was really them or a scammer. I asked for a callb
by igonvalue 12y ago
How's this for annoying? I once received a call from a bank's (Citibank?) fraud department, but wasn't sure it was really them or a scammer. I asked for a callback number and then called the known number on the back of my card to verify that the fraud department call was legitimate. The Citibank representative said that they were unable to either confirm or deny that that was a valid Citibank number.
- poslathian 12y agoFrom your own description this sounds super annoying
- lmkg 12y agoI received an aborted call (hang up after half a ring) from a non-anonymous number. When I searched for that number online, the only results that came up were forum discussions of wondering whether it was really Chase's fraud-detection line or a scam. For the most part, they concluded it was a scam, in part because several Chase branch managers had not heard of the number. Fortunately, I came to the opposite (and correct) conclusion, seeing as how I had received the call 30 seconds after attempting to use my Chase card for a large international purchase online and was able to quickly get that issue sorted. Still, it seems to current state-of-the-art that the rest of the bank is not aware of the phone numbers used by their fraud departments.
- ipsin 12y agoWhat worked well for me was to tell the caller that I wanted to call them back for security reasons, and write down the number. Searching for that phone number will (if it's legit) likely point to a contact page on the bank's website.
- igonvalue 12y agoIn this case, a Google search didn't turn up any results on an official website, but didn't turn up any any definitive proof that it was a scam either.