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We don't have a free tier, and we get a funny support request more often than I would have thought: people who don't want to cancel their account, but don't wan
by sbov 12y ago
We don't have a free tier, and we get a funny support request more often than I would have thought: people who don't want to cancel their account, but don't want to pay anymore. I wonder how often this actually works.
- wpietri 12y agoI would be terribly tempted to counteroffer with a special plan where we disable their account but keep billing them at twice the rate.
- bitJericho 12y agoI called to cancel my cell phone service and the carrier offered me half off. I was cancelling because I found out a competitor was half the price. (This is in the US where cell phone bills are unreasonable even at half price) It was so infuriating to learn that I was overpaying for months and months. I still cancelled.
- breischl 12y agoThat usually works with internet and probably cable TV as well. Really any of the "utilities" that aren't actually regulated by a PUC.
- Lawtonfogle 12y agoEvery year when the previous year's promotions expire, I cancel my TV and lower my internet down to something cheaper. Every time, within 10 business days I'll get a call for a better offer.