I find I make this mistake constantly: I've contacted someone, I've put the ball into their hands, but the goal is still as far away as it was when I started.

I find I make this mistake constantly: I've contacted someone, I've put the ball into their hands, but the goal is still as far away as it was when I started. It's an easy trap to fall into, at least for me, because clients have as much to do as we do to get various projects completed. Now that I've seen the issue, however, I can watch for it and take action where appropriate.