I recently had a rental company tow a new car to me and tow away the old one because the key they gave me was slightly broken and stopped working when it got we

I recently had a rental company tow a new car to me and tow away the old one because the key they gave me was slightly broken and stopped working when it got wet. They had a spare key, and they believed me that the wet key was the obvious problem, but sending a key was just not how it was done.