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Except when tons of emails come in that can't even coherently describe the part of the program that doesn't work or the approximate process they are attempting.
by Hello71 12y ago
Except when tons of emails come in that can't even coherently describe the part of the program that doesn't work or the approximate process they are attempting.
- coderzach 12y ago"Hello I am developer in java how do I use library can you write me the code, thank you"
- jakobegger 12y agoYou can always ignore these incoherent emails. But if you put up some kind of filter before people can contact you, it won't be your decision which feedback you ignore. And, if you really try, you can often extract valuable feedback even from what seems to be incoherent babble at first.
- Kalium 12y agoYou can, but sorting through them has costs measured in time. Filtering through dozens of drug report and smug reports for a useful bug report is not instantaneous. When your entire project is just you in your spare time or maybe a handful of volunteers, that filter is the difference between support being helpful and support being a useless hellhole. And believe me, when the vast majority of support requests are useless crap, you lose motivation to care about those people with truly impressive speed.