I got it from politics and Rumsfeld, long before I read Taleb. That said, Taleb certainly influenced, or entrenched, my approach to technology decisions. Peop

I got it from politics and Rumsfeld, long before I read Taleb. That said, Taleb certainly influenced, or entrenched, my approach to technology decisions. People often look at the known improvements a new technology makes over the known problems of an established solution, being ignorant of the unknown problems that could arise and be of a rather serious nature.