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It would be nice if there was a single, easy to use site for mere mortals to enter bug reports Many bug trackers suck in many ways, but the intractable problem
by grey-area 12y ago
It would be nice if there was a single, easy to use site for mere mortals to enter bug reports
Many bug trackers suck in many ways, but the intractable problem is that reporting and tracking down bugs is hard. Each bug takes a lot of work to reproduce (sometimes days of work), and the farther you are from the person who saw the behaviour, the harder it gets to reliably reproduce (their combination of hardware, software and human behaviour triggered the bug after all). Bug trackers are an attempt to transfer some of that cost to the reporting party, and to make reproducing the bug easier. The solution you are proposing just transfers it all back to the developer, though I like the idea of crowd-sourcing bug finding, in many ways this is what github does already.
In addition to that bugs are intermingled with features in the user's mind - what they consider a bug (why doesn't it do this), would often be considered a feature request by developers. What they consider a bug might even be considered a feature by the developers or other users.
I think attacking those problems would move the art of bug reporting further on, rather than making life easy for end-users - reporting a bug is already very easy to do on github say, it's just not easy to do it properly so that your report has a chance of being listened to.