Operations and application monitoring

Our team is creating a service that makes feedback about software exceptions during development and in production less of a pain for online service companies. We’re just starting out and don’t yet have anything to sell, but want to make sure we’re building something that helps with the day-to-day of developers and service operations. Having a hard time understanding the role and usage of metrics that interest developers of an online service business. If you have five minutes to answer a couple of questions we wrote down, we have a small token of appreciation at the end of it. questionnaire - http://dvps.me/1EUr7xR