I frequent a forum for Apple fans and I've seen there's a mix of experiences. Some people have perfectly fine experiences. Other people's computers are so messe

I frequent a forum for Apple fans and I've seen there's a mix of experiences. Some people have perfectly fine experiences. Other people's computers are so messed up they're better off with an exorcist than the Genius Bar. A lot of the problems sound like hardware problems, and it may just be a symptom of having more hardware out there. And that hardware is being used more intensely. Bad hard drives, bad RAM...it all contributes to problems. Let's not ignore very real hardware problems like the bad GPU solder joints. The traditional advice that Macs don't get viruses still holds. But who writes "viruses" anymore? The "beginner" category has people getting all sorts of malware installed alongside pirated software, keygens, "codecs", and other things they downloaded & gave sudo access during the install. Like on other platforms, that kind of stuff is going to slow your system down & make it behave differently. And let's be honest - there are actual bugs. Some are downright terrible. iOS 8.3 finally fixes a text selection bug that's been driving me nuts on some sites, including Hacker News. All software has bugs. Mine sure does! But it feels worse when surrounded by all the other stuff. If you're not a developer, you get no feedback from Apple on your bug reports, which makes you feel alone in your suffering. And that may be the key for Apple right there. Break down the wall of silence, engage with people reporting bugs, and maybe individual things will seem less tragic.