Same here, as in being interested in the field. On the other hand though, I've had something like 10+ customer service jobs, along with formal education, a tri

Same here, as in being interested in the field. On the other hand though, I've had something like 10+ customer service jobs, along with formal education, a tried-and-true love of technology...and a deviant / mischevious streak wider than the Gulf of Mexico. Oh, also acting lessons...People are kind of my specialty... To me, working customer service is very much a social engineering training ground. How? Little to no actual authority, frequently hostile / challenging engagements, and limited tools and techniques by which a solution or conclusion can be reached. There's a significant advantage to out-thinking one or more customers, staying just ahead of them thought process wise, which seems to align with turning the coin around. One of the other things I learned through both customer service and in my white collar career(s) is how to dress for success. Self-presentation is one of the most important parts to get people to let down their defenses. Technicians look tech-y, consultants look business-y, security people project a certain firmness...well, anyway, that's been my experience as both service provider and dealing with people in power. I've always used my learned perspectives for good. At the end of the day, it's absolutely amazing the results that one can get with a pleasant, persistent attitude, good appearance, and some patience.