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The first rule of being in business over the Internet is this: Every bug report you get, you had better be damn thankful for. Each one represents an uncounted
by fixermark 12y ago
The first rule of being in business over the Internet is this:
Every bug report you get, you had better be damn thankful for. Each one represents an uncounted number of customers who just gave up on your product. Comcast is lucky this guy decided to document the precise way in which the system failed him; he gave them a roadmap for improving it.
- Mithaldu 12y agoThat's the point. For big companies bug reports are meaningless unless they result in loss of sufficient quantities of hard cash. In fact, i'm pretty sure comcast is happy about the outcome of this so far, since the conclusion of the author is: Do Comcast's job yourself first.