2 ms·

I must honestly say: I'm angry at Comcast about this shit. However i'm even more angry at the author about it. He did not even try once to even get a supervi

I must honestly say: I'm angry at Comcast about this shit. However i'm even more angry at the author about it. He did not even try once to even get a supervisor, when he should have been throwing the book at Comcast by week 2 latest. How is a company supposed to learn and improve if people like this guy let them get away with literally lying to customers without punishment? Don't blog about it on the internet. Record phone calls, pressure agents to give you their full legal names, push to get supervisors. And get a damn lawyer.

fixermark 12y ago
The first rule of being in business over the Internet is this: Every bug report you get, you had better be damn thankful for. Each one represents an uncounted number of customers who just gave up on your product. Comcast is lucky this guy decided to document the precise way in which the system failed him; he gave them a roadmap for improving it.
- Mithaldu 12y ago
  That's the point. For big companies bug reports are meaningless unless they result in loss of sufficient quantities of hard cash. In fact, i'm pretty sure comcast is happy about the outcome of this so far, since the conclusion of the author is: Do Comcast's job yourself first.