4 ms·

I know a woman who works selling advert time for Comcast. She showed me what she described as a very special "just fix my problem and don't bullshit me about it

by pivo 12y ago

I know a woman who works selling advert time for Comcast. She showed me what she described as a very special "just fix my problem and don't bullshit me about it" card that she had. She told me she gets two of these cards a year to hand out when she's trying to sell someone advertising time but that client isn't buying because they're upset about some problem they have with their personal Comcast service. She gives them a card, Comcast then forces themselves to fix the problem, and she can make a sale. So I asked her why Comcast doesn't treat all their customer's problems this way. She laughed.

towelrod 12y ago
When you hand over the card, make sure to say "Valar Morghulis".
- true_religion 12y ago
  Valar dohaeris, meaning 'all men must serve' would be more appropriate, I think.
web007 12y ago
Every Comcast employee gets these cards - I got them when I was working for one of their west coast development offices. You're supposed to give them to friends, family, co-workers, strangers, etc. if you hear about them having a problem with service. I was always curious if they use them as a quality control step for their regular tech service, or just as a feel-good empowerment thing for the hoi polloi.
oasisbob 12y ago
I had something similar happen to me when working in institutional purchasing, and Comcast responded to an RFI we put out. For several months, I had been working unsuccessfully to get Comcast to fix my home connection which would drop several times a day. (Modem losing sync, down for 5-10 min usually.) A friend lived in the neighborhood, and we figured out something interesting was up when we saw each other drop from IRC at the same time. So, Comcast comes in to discuss their RFI response, and I raised the question of plant monitoring and proactive maintenance. "If there was a problem which affected multiple customers, do you take measures to detect this?" When they answered in the affirmative, I raised my issue and asked them to elaborate. The problem was fixed the next day, turns out it was a failed weather seal on something nearby.

by pivo 12y ago

towelrod 12y ago

When you hand over the card, make sure to say "Valar Morghulis".

true_religion 12y ago
Valar dohaeris, meaning 'all men must serve' would be more appropriate, I think.

web007 12y ago

Every Comcast employee gets these cards - I got them when I was working for one of their west coast development offices. You're supposed to give them to friends, family, co-workers, strangers, etc. if you hear about them having a problem with service. I was always curious if they use them as a quality control step for their regular tech service, or just as a feel-good empowerment thing for the hoi polloi.

oasisbob 12y ago

I had something similar happen to me when working in institutional purchasing, and Comcast responded to an RFI we put out. For several months, I had been working unsuccessfully to get Comcast to fix my home connection which would drop several times a day. (Modem losing sync, down for 5-10 min usually.) A friend lived in the neighborhood, and we figured out something interesting was up when we saw each other drop from IRC at the same time. So, Comcast comes in to discuss their RFI response, and I raised the question of plant monitoring and proactive maintenance. "If there was a problem which affected multiple customers, do you take measures to detect this?" When they answered in the affirmative, I raised my issue and asked them to elaborate. The problem was fixed the next day, turns out it was a failed weather seal on something nearby.