Absolutely never do online chat with Time Warner Cable and never call their national phone number. Only call your local office. I've had appointments schedule

Absolutely never do online chat with Time Warner Cable and never call their national phone number. Only call your local office. I've had appointments scheduled through online chat that never showed up that the local office didn't know about. Also have had the local office successfully debug problems remotely on the phone that the main corporate number claimed they couldn't fix.