4 ms·

I still really believe that the big cable companies would be so much better if their internal systems weren't so broken. The problem is that They bought up so m

by jgrowl 12y ago

I still really believe that the big cable companies would be so much better if their internal systems weren't so broken. The problem is that They bought up so many small companies and have never completely integrated their processes and data into their main system. I had very similar experiences with Time Warner depending on who I talked I would get different results. It seemed like the main corporate office was not able to see notes that the local office entered and vice versa.

ericras 12y ago
Absolutely never do online chat with Time Warner Cable and never call their national phone number. Only call your local office. I've had appointments scheduled through online chat that never showed up that the local office didn't know about. Also have had the local office successfully debug problems remotely on the phone that the main corporate number claimed they couldn't fix.