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File a complaint with the FCC. I have done this twice now with comcast and both times somebody from their "executive support" contacted me the next day. It seem

File a complaint with the FCC. I have done this twice now with comcast and both times somebody from their "executive support" contacted me the next day. It seems that their "executive support" might be the only people in the company that actually can solve problems and the FCC complaint is the only way I know of to get in touch with them. Clearly a very effeciient system Comcast has over there. https://consumercomplaints.fcc.gov/hc/en-us https://consumercomplaints.fcc.gov/hc/en-us

chatmasta 12y ago
I was also able to get ahold of "executive support," and received A+ customer service. All my issues were resolved and bill was discounted ongoing. I spent a few hours putting together a single .pdf with all the evidence of comcast wrongdoing compiled together. It was 10+ pages of screenshots and explanations proving comcast fucked up and was charging me for it. I emailed Comcast explaining I was ready to forward to techcrunch if they didn't resolve the situation A.S.A.P. Within two hours I had an email from a real person.
- therealdrag0 12y ago
  In what ways had they "fucked up"?
jolan 12y ago
Yup, I had a similar situation where I bought a house, tech came out, no cable run to the house. Their executive support got everyone to actually do what they said they were going to do. They can be reached directly at we_can_help@cable.comcast.com. Long version: There was cable to the utility pole but it wasn't actually active or connected to anything. Tech said he would escalate to his supervisor and his supervisor would escalate to the construction department and contact us. We ordered AT&T while waiting to hear back. AT&T install went fine but the router was complete crap for an advanced/technical person, high latency, IPTV steals bandwidth when recording more than 1 HD channel, etc. I got sick of waiting so I sent a polite email to we_can_help@cable.comcast.com and included a google maps link of where the pedestal was and the utility pole. I received a response the next day that they would fix it for me. A couple days later we heard from the construction supervisor that they would be working on it with no charge to us. A week later, a crew was out running a new line from the pedestal to the utility pole. A few days later someone came and buried cable from the utility pole to the house. We waited a few days to see if someone would contact us and they did and said we could proceed with installation. A tech came and setup everything but the actual line never activated. So the tech filed a service outage ticket and left. The next morning we had a signal and everything was working. So ~2 weeks of no Internet, ~4 weeks of subpar AT&T U-Verse later, had a decent connection with no complaints.

chatmasta 12y ago

I was also able to get ahold of "executive support," and received A+ customer service. All my issues were resolved and bill was discounted ongoing. I spent a few hours putting together a single .pdf with all the evidence of comcast wrongdoing compiled together. It was 10+ pages of screenshots and explanations proving comcast fucked up and was charging me for it. I emailed Comcast explaining I was ready to forward to techcrunch if they didn't resolve the situation A.S.A.P. Within two hours I had an email from a real person.

therealdrag0 12y ago
In what ways had they "fucked up"?

jolan 12y ago

Yup, I had a similar situation where I bought a house, tech came out, no cable run to the house. Their executive support got everyone to actually do what they said they were going to do. They can be reached directly at we_can_help@cable.comcast.com. Long version: There was cable to the utility pole but it wasn't actually active or connected to anything. Tech said he would escalate to his supervisor and his supervisor would escalate to the construction department and contact us. We ordered AT&T while waiting to hear back. AT&T install went fine but the router was complete crap for an advanced/technical person, high latency, IPTV steals bandwidth when recording more than 1 HD channel, etc. I got sick of waiting so I sent a polite email to we_can_help@cable.comcast.com and included a google maps link of where the pedestal was and the utility pole. I received a response the next day that they would fix it for me. A couple days later we heard from the construction supervisor that they would be working on it with no charge to us. A week later, a crew was out running a new line from the pedestal to the utility pole. A few days later someone came and buried cable from the utility pole to the house. We waited a few days to see if someone would contact us and they did and said we could proceed with installation. A tech came and setup everything but the actual line never activated. So the tech filed a service outage ticket and left. The next morning we had a signal and everything was working. So ~2 weeks of no Internet, ~4 weeks of subpar AT&T U-Verse later, had a decent connection with no complaints.