They literally could not tell me whether or not they could provide the service at all. As silly and frustrating as that is, "I don't know" is a much better ans

They literally could not tell me whether or not they could provide the service at all. As silly and frustrating as that is, "I don't know" is a much better answer than, "Yes, absolutely" that turns out to be false. "I don't know" would've saved OP tens of thousands of dollars that he will soon be paying to sell a house he just purchased.