You're absolutely right in that a hard working agent will make a difference in a hot market. When my wife and I bought our house in Seattle, there were 7 offers

You're absolutely right in that a hard working agent will make a difference in a hot market. When my wife and I bought our house in Seattle, there were 7 offers, all pre-inspected, waiving all contingencies, everyone escalating, etc. Our agent showed up to deliver the offer in person, talked to the sellers, an elderly couple, about us (talking up how we are one day hoping to start a family in the house, won't just tear it down, etc) and hung out while other offers came in, literally calling us every time someone else had an offer competitive to ours so we could adjust if needed. Big difference between that and submitting an online offer form. But as an aside, I think Open Listings will be huge, or at least similar flat fee models in the future (Redfin was another big step in the right direction chunking out 1.5% of the cost for consumers and removing commission for their agents)