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This is actually kinda ridiculous. I feel so bad for companies that have invested in this product. Just pulling the downloads like that... wow. I'm hoping that

This is actually kinda ridiculous. I feel so bad for companies that have invested in this product. Just pulling the downloads like that... wow. I'm hoping that paying customers at least got some heads up, data migration is the hardest thing to get right. Good luck to all the former FDB'ers.

sigzero 12y ago
Contracts for support just don't go poof.
- ddispaltro 12y ago
  I am aware of that. My comment isn't about physical contracts, it's about expectations of a database company.
  - emsy 12y ago
    Also relevant: https://www.youtube.com/watch?v=Xe1TZaElTAs https://www.youtube.com/watch?v=Xe1TZaElTAs (About support contracts vs. community support)
- onion2k 12y ago
  No, but the support itself does. Then it becomes a legal issue, with you taking Apple to court, and you still don't have database updates or support.
- Joeri 12y ago
  Contracts for support are mostly useless in any case when your service is down and you need to get a vendor to respond in a timely fashion. If they are in breach of contract, you have no mechanism to force them into compliance in a short enough timeframe. I've been in situations several times where a vendor with a paid support contract just couldn't fix a problem fast enough and I was forced to dig into their product myself to figure out a fix. This is why everything you build your own product on and that can't be replaced in a matter of hours by a competing product should come with source. Worst-case scenario, you fix the issue in source yourself.
  - eitally 12y ago
    This isn't entirely true. If you pay Oracle millions of dollars a year, their support is actually fantastic, like really, really good!
- teh_klev 12y ago
  If you're into the last month or so of said contract and then your vendor is bought out before getting a chance to renew then one of two things happen: 1. the new owners aren't interested because they want to product to cannibalise for something else they're doing. Original product will never see the light of day again, no new bug fixes and possibly no more security patches. 2. the support contract cost is hiked up from maybe a few hundred dollars a year to several thousands or the possibility of: 3. one or other of above but with the product's support staff reduced, dispersed or fired. #1+3 above happened to us after Oracle bought out a bunch of stuff we relied on heavily for our hosting platform. Was a very painful time.

sigzero 12y ago

Contracts for support just don't go poof.

ddispaltro 12y ago
I am aware of that. My comment isn't about physical contracts, it's about expectations of a database company.
- emsy 12y ago
  Also relevant: https://www.youtube.com/watch?v=Xe1TZaElTAs https://www.youtube.com/watch?v=Xe1TZaElTAs (About support contracts vs. community support)
onion2k 12y ago
No, but the support itself does. Then it becomes a legal issue, with you taking Apple to court, and you still don't have database updates or support.
Joeri 12y ago
Contracts for support are mostly useless in any case when your service is down and you need to get a vendor to respond in a timely fashion. If they are in breach of contract, you have no mechanism to force them into compliance in a short enough timeframe. I've been in situations several times where a vendor with a paid support contract just couldn't fix a problem fast enough and I was forced to dig into their product myself to figure out a fix. This is why everything you build your own product on and that can't be replaced in a matter of hours by a competing product should come with source. Worst-case scenario, you fix the issue in source yourself.
- eitally 12y ago
  This isn't entirely true. If you pay Oracle millions of dollars a year, their support is actually fantastic, like really, really good!
teh_klev 12y ago
If you're into the last month or so of said contract and then your vendor is bought out before getting a chance to renew then one of two things happen: 1. the new owners aren't interested because they want to product to cannibalise for something else they're doing. Original product will never see the light of day again, no new bug fixes and possibly no more security patches. 2. the support contract cost is hiked up from maybe a few hundred dollars a year to several thousands or the possibility of: 3. one or other of above but with the product's support staff reduced, dispersed or fired. #1+3 above happened to us after Oracle bought out a bunch of stuff we relied on heavily for our hosting platform. Was a very painful time.