Fixing their homepage is the start of a systematic change they need to make. As a guy who flys 10's of thousands of miles a year, I could care less about their

Fixing their homepage is the start of a systematic change they need to make. As a guy who flys 10's of thousands of miles a year, I could care less about their homepage. I don't even use it, I usually go to Orbitz.com so I can get as many itinerary and price options as possible. I'd rather AA offer better seats, or in-flight wifi, or the ability for me to pay an extra $10 to board in the first group when I am not in first class so I don't have to fight for overhead space. Their website could be a fucking gopher site for all I really care.