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Those who purchase your apps are paying to Apple, why would YOU send them a refund? If they want a refund they have to figure that out with a marketplace not a

by usaphp 12y ago

Those who purchase your apps are paying to Apple, why would YOU send them a refund? If they want a refund they have to figure that out with a marketplace not a seller.

fiblye 12y ago
When a user's disappointed with a product, they blame the creator of the product, not Apple. Not offering up good customer service would only tarnish his reputation. People will keep paying Apple no matter what, so they really don't care. People won't keep paying an unknown developer with 2 star ratings.
bduerst 12y ago
That's the point? Customer service is lacking this basic functionality, so this developer is providing it on the side at an increased cost.
- bandushrew 12y ago
  Its not lacking. it is easily possible for users to get refunds from apple. I have no idea why the developer isn't just asking them to go to apple for a refund.
  - bduerst 12y ago
    It is very lacking, and I would not spin it as "easy" - unless you're talking about some other process than the "report a problem" path. I'm not this developer, but if so many users are reaching out to them for refunds, then there is a definitive gap in store functionality.
    - clarky07 12y ago
      It's not highly publicized, but it is in fact easy. And if there are lot of users reaching to him for refunds, he needs to improve the app because it's not as advertised. I doubt he's actually getting a ton of refund requests though. It is a thing that happens though, and when it does you inform that user how Apple's refund process goes. No reason to eat $4.50 every time.
nakovet 12y ago
Yes and no. For example, you buy some Sony stuff from Bestbuy, you run into a problem, yes you try to contact Bestbuy first, but they fail to you: "Well you must contact Sony now because yada yada...", you may even think "Alright, that's fair..., it's not their fault" and if Sony doesn't provide customer service nor support, I bet you, you will never buy something from the brand again, but you may buy again from the store. It may not seem right, but a very common customer behaviour.
- usaphp 12y ago
  If I bought a Sony tv at bestbuy - I will request a refund from bestbuy not Sony.
  - eigenvector 12y ago
    The point is that if BestBuy refuses to make it right for you, a manufacturer who cares about customer service and their brand may step in and give you a refund/replacement even though they're not obliged to. Which is what OP is doing instead of saying "not my problem, deal with Apple" to his customers.
    - mobiplayer 12y ago
      No. Nobody will give you a refund. A replacement maybe, never ever a refund for the price you paid on the shop.
      - nakovet 12y ago
        Okay, maybe it happened because it was something cheap, a 30$ Brita Filter, I bought at Canadian Tire and ran into issues, I've contacted them and got the cheque with full refund. It really depends on Customer Service, I would buy another Brita product for sure.
        mobiplayer 12y ago
        I would, too :)

by usaphp 12y ago

Those who purchase your apps are paying to Apple, why would YOU send them a refund? If they want a refund they have to figure that out with a marketplace not a seller.

fiblye 12y ago

When a user's disappointed with a product, they blame the creator of the product, not Apple. Not offering up good customer service would only tarnish his reputation. People will keep paying Apple no matter what, so they really don't care. People won't keep paying an unknown developer with 2 star ratings.

bduerst 12y ago

That's the point? Customer service is lacking this basic functionality, so this developer is providing it on the side at an increased cost.

bandushrew 12y ago
Its not lacking. it is easily possible for users to get refunds from apple. I have no idea why the developer isn't just asking them to go to apple for a refund.
- bduerst 12y ago
  It is very lacking, and I would not spin it as "easy" - unless you're talking about some other process than the "report a problem" path. I'm not this developer, but if so many users are reaching out to them for refunds, then there is a definitive gap in store functionality.
  - clarky07 12y ago
    It's not highly publicized, but it is in fact easy. And if there are lot of users reaching to him for refunds, he needs to improve the app because it's not as advertised. I doubt he's actually getting a ton of refund requests though. It is a thing that happens though, and when it does you inform that user how Apple's refund process goes. No reason to eat $4.50 every time.

nakovet 12y ago

Yes and no. For example, you buy some Sony stuff from Bestbuy, you run into a problem, yes you try to contact Bestbuy first, but they fail to you: "Well you must contact Sony now because yada yada...", you may even think "Alright, that's fair..., it's not their fault" and if Sony doesn't provide customer service nor support, I bet you, you will never buy something from the brand again, but you may buy again from the store. It may not seem right, but a very common customer behaviour.

usaphp 12y ago
If I bought a Sony tv at bestbuy - I will request a refund from bestbuy not Sony.
- eigenvector 12y ago
  The point is that if BestBuy refuses to make it right for you, a manufacturer who cares about customer service and their brand may step in and give you a refund/replacement even though they're not obliged to. Which is what OP is doing instead of saying "not my problem, deal with Apple" to his customers.
  - mobiplayer 12y ago
    No. Nobody will give you a refund. A replacement maybe, never ever a refund for the price you paid on the shop.
    - nakovet 12y ago
      Okay, maybe it happened because it was something cheap, a 30$ Brita Filter, I bought at Canadian Tire and ran into issues, I've contacted them and got the cheque with full refund. It really depends on Customer Service, I would buy another Brita product for sure.
      - mobiplayer 12y ago
        I would, too :)