A few months ago I was traveling from SEATAC. I always use the TSA-Pre line, where I don't have to remove my laptop from my computer bag. This particular trip,

A few months ago I was traveling from SEATAC. I always use the TSA-Pre line, where I don't have to remove my laptop from my computer bag. This particular trip, I placed my bag down like usual and my keys/cellphone in the dish and walked toward the metal detector just as the agent behind the x-ray machine picks up and throws my computer back the length of the conveyor belt and demands I remove my computer from my bag. I was shocked and strongly but firmly told her that what she did was completely inappropriate. Once through the line, as I was collecting my things, another agent came up and then started asking me bizarre questions like "how are you feeling?" "is something upsetting you?" (...of course something's upsetting me...and your underling just threw my computer!) I immediately hopped on airport wifi at my gate and wrote a detailed complaint and submitted. Never heard back. Wrote a second one. Nothing. Now I'm wondering if that whole experience was this program. Then again, the simplest explanation would be that this was just another instance of TSA incompetence.