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And this is why every bug tracking system should have a triage SLA. Or, even if you don't want to declare a threshold, publish the current stats on its front p
by raldi 12y ago
And this is why every bug tracking system should have a triage SLA.
Or, even if you don't want to declare a threshold, publish the current stats on its front page: "Over the last 30 days, our 99-percentile triage wait time was: XX hours."
Similarly, open tickets with priority=urgent should never go 24 hours without a new comment from the owner.
- Animats 12y ago"Or, even if you don't want to declare a threshold, publish the current stats on its front page: "Over the last 30 days, our 99-percentile triage wait time was: XX hours." Now there's a good idea. Major open source projects should have software quality dashboards tracking things like that. We're now seeing hospital emergency rooms displaying their current wait time in minutes on billboards.