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I hardly think saying "This is the way we always do it" is a good enough reason to stop criticizing American Airlines. Designers may not have been critical to b
by rantfoil 17y ago
I hardly think saying "This is the way we always do it" is a good enough reason to stop criticizing American Airlines. Designers may not have been critical to brands in the past (just buy authenticity through well-intentioned PR and ad placements)...
But that will not be true in the future, and bringing attention to bad experiences is THE WAY designers can bring about a better world.
- pxlpshr 17y agoI wasn't implying that one should settle, but companies have life cycles too. The original people/passion that ignited the company moves on, retires, or dies. It happens all the time in every sector, it's good for capitalism to have this kind of churn. Fighting change in some big businesses is like trying to teach an old dog new tricks.
- rantfoil 17y agoYou're right that these things happen in cycles -- just like that "The Office is like the office" quote -- things get big and degenerate. But something about accepting it as unchangeable fact does not sit well with me.