OK, I get the point about being nice, but the AA.com design is ugly. I'm sure as a giant company AA is used to criticism. There are many big companies with sit

OK, I get the point about being nice, but the AA.com design is ugly. I'm sure as a giant company AA is used to criticism. There are many big companies with sites not only ugly, but unusable. For example, Rogers.com (Canada's cell phone almost-monopoly). Half the site (the account management interface) seems not to work with anything except IE6. Are the people responsible for that abomination incompetent? I'd say so. But we are all supposed to be nice to the slow big companies and not talk about it on the Internet :)