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I'm sure the support agents you've been speaking to are just saying what they've been asked to say. Let's not kill the messenger here. This is likely a decision
by mfrieswyk 12y ago
I'm sure the support agents you've been speaking to are just saying what they've been asked to say. Let's not kill the messenger here. This is likely a decision that is way above theirs and most of their developers' pay grades unfortunately.
- ivraatiems 12y agoOh, yes, absolutely, and I treat them with politeness. However, the fact there's no transparent procedure to escalate to anywhere above the regular support staff (even to a support supervisor) is indicative of Spotify's overall disinterest in caring for its customers.