As a heavy user of SalesForce, I will say I like the simplicity. On that same note, there are many features missing that make your CRM unusable for me. My sales

As a heavy user of SalesForce, I will say I like the simplicity. On that same note, there are many features missing that make your CRM unusable for me. My sales process is much more complicated, so I would need more functionality in defining the sales process and being able to sort/report on that system. If I were a user of your system, my next feature list would be: 1. Definable sales process. I.E, Step 1 Quality. 2 Understand the Problem. 3. Develop the Solution etc. 2. Configurable fields for deals - At least add a Notes box. In the absence of configurable fields I could at least put data in the notes field. 3. Activity Tracking - Besides tracking a contact or a deal, it's important to also know what activities have occurred to turn a lead into a deal, close a deal, etc. I would also spend some time over at http://owasp.org http://owasp.org learning about security. You have some pretty obvious security vulnerabilities. Many people put security off until they "have time" but I would seriously at least try to focus on implementing SSL and removing at least cross site scripting and SQL Injection. I hope this is helpful. Keep hacking.