He says he doesn't have to know who used Trac in order to use it. Well, I disagree, and I'm with Joel on this one. Whether or not a project has users is one of

He says he doesn't have to know who used Trac in order to use it. Well, I disagree, and I'm with Joel on this one. Whether or not a project has users is one of the things I look for when picking software. More users often (but not always) means more developers, and some sort of guarantee that the product won't be abandoned. This isn't as critical with open-source software (I can install a bunch of bug-tracking tools, use them for a few days, and keep one I like), but if I have to pay to try these products, the popularity factor gets more important. Even if there's a no-risk trial (still have bad memories of trying to cancel that AOL subscription way back in the day).