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The problems we had were, unfortunately, a little deeper than that. We had to restart the client again and again to get it to sync. Eventually it gave up altog
by aidos 12y ago
The problems we had were, unfortunately, a little deeper than that.
We had to restart the client again and again to get it to sync. Eventually it gave up altogether.
At the time it took Aero customer support almost 2 weeks to respond. By that point we'd decided to migrate to dropbox.
That was a long time back so hopefully they've sorted out the issues now (with the client and lack of response with customer support). At the time it was fairly obvious to us that we couldn't use them for a key part of our business - it was just too risky.
- mpillar 12y agoSorry to hear you had a bad experience with our support team. Things have gotten much better in this area at our organization. Our average time to respond these days is a few hours. If you ever decide to give us another shot feel free to ping me, I'd be happy to help you get up and running.