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IMHO, any employee not on the customer service team that reaches out to customers should be awarded not punished, given that it's done somewhat reasonably. In m
by dtran 17y ago
IMHO, any employee not on the customer service team that reaches out to customers should be awarded not punished, given that it's done somewhat reasonably. In most cases filing a complaint with the customer service people would get you nothing - you need to talk to the ux designer.
- pyre 17y agoMaybe AA's customer service or PR team is unionized, and this was just a CYA maneuver? (I realize that this is a huge stretch, just saying...)