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When I read the URL, I was initially worried because I thought Tom Wheeler was saying this. >As anyone who's talked to an automated system on the phone lately
by nickodell 12y ago
When I read the URL, I was initially worried because I thought Tom Wheeler was saying this.
>As anyone who's talked to an automated system on the phone lately can attest, "automated" usually means "worse."
He does have a point there. It takes me much longer to buy my groceries using self-checkout than it does to go stand in line for a human to ring up my purchases. Using an automated phone system is similarly pretty irritating.
- QuercusMax 12y agoBut why does it take longer? There are some stores where I'm just as fast to self-checkout as a human cashier, and others where it takes a ton more time, because the machine is super laggy. (Or deliberately made sluggish?) You're literally doing the same thing as a cashier, using the same equipment - as long as you don't suck at scanning things, it should take exactly the same amount of time.