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What are some good use cases for this? I want to like it, but I always want to see screenshots or a video or a demo before signing up, even for a trial. Your "

What are some good use cases for this? I want to like it, but I always want to see screenshots or a video or a demo before signing up, even for a trial. Your "Not Everything is a Sales Pipeline" is the reason I like it and I think that could be a good selling point for you. My dad was recently looking for something for his business and came to this problem that everything out there is heavyweight (Salesforce) or pipeline centered. He runs a small tourist attraction in a tourist town, and needs something to manage the business relations with they have with hotels, shops, and other attractions. A lightweight tool for a small number of contacts, where communication and events can all be tracked in one spot, but isn't sales oriented. Would love to know if this is a good fit for him.

d_k_f 12y ago
Sorry for taking so long to reply, I was a bit swamped over the last days. There are now a few screenshots over at the "Features" page (https://cormhq.com/features https://cormhq.com/features) as well as link to a live Demo at the bottom of "Features" and at the top of "Pricing"/"Sign Up". You/Your dad can just check it out yourself and see whether it's the right fit (I'd argue it is). That said: This was originally planned during my work for another startup where we were in contact with a lot of customers of relatively low lifetime value. As such, we needed a lightweight system to track our interactions with them without any sales overhead – all we needed was to know if/when we already had contacted them and maybe how their mood was. Plus, a bit of oversight over our outbound agents was required, so some basic statistics needed to be collected. (Also, a lot of our customers came through other channels than direct contact, so we would often have to move contact details from production systems into our CRM, which prompted the inclusion of an API.) So, I'd say the main use case is if you're in a similar position: You need to keep track of who you've already talked to and what they said, but you're not in need of a real campaign management and don't have a highly structured sales process that needs to be reflected in your CRM. This often applies to smaller startups selling SaaS-Accounts, where most customer contact is of the "are you happy/is everything working?"-variety and large acquisition strategies are prohibitively expensive compared to what a customer brings in (or are simply not relevant).

d_k_f 12y ago

Sorry for taking so long to reply, I was a bit swamped over the last days. There are now a few screenshots over at the "Features" page (https://cormhq.com/features https://cormhq.com/features) as well as link to a live Demo at the bottom of "Features" and at the top of "Pricing"/"Sign Up". You/Your dad can just check it out yourself and see whether it's the right fit (I'd argue it is). That said: This was originally planned during my work for another startup where we were in contact with a lot of customers of relatively low lifetime value. As such, we needed a lightweight system to track our interactions with them without any sales overhead – all we needed was to know if/when we already had contacted them and maybe how their mood was. Plus, a bit of oversight over our outbound agents was required, so some basic statistics needed to be collected. (Also, a lot of our customers came through other channels than direct contact, so we would often have to move contact details from production systems into our CRM, which prompted the inclusion of an API.) So, I'd say the main use case is if you're in a similar position: You need to keep track of who you've already talked to and what they said, but you're not in need of a real campaign management and don't have a highly structured sales process that needs to be reflected in your CRM. This often applies to smaller startups selling SaaS-Accounts, where most customer contact is of the "are you happy/is everything working?"-variety and large acquisition strategies are prohibitively expensive compared to what a customer brings in (or are simply not relevant).