Tender or zendesk are both great products, and they each have different use cases. We use both of them for our support ticketing for engineyard. We use tender f

Tender or zendesk are both great products, and they each have different use cases. We use both of them for our support ticketing for engineyard. We use tender for our community support/forum/faq type of stuff d we use zendesk for our paid 24/7 support needs. Both of these platforms have great API's and good email integration and they are both highly recommended.