Name.com's nameservers had a huge outage that lasted about an hour a few months back now. That's not the bad part. The nameservers didn't just go down, they w

Name.com's nameservers had a huge outage that lasted about an hour a few months back now. That's not the bad part. The nameservers didn't just go down, they were misconfigured and were serving the incorrect records for all of our ~140 domains. They were resolving to some totally unrelated address we'd never seen before. And not with a 0 TTL. Before emailing to ask about an issue they already knew about, I looked for their service status dashboard... They don't have one. I checked their Twitter and other social media... No mention of the issue. To date they haven't released any information on what happened that I'm aware of. When I contacted them directly and asked them what had happened and asked if there was to be a post-mortem released, their response was simply that it was a "configuration error" and they couldn't give me any details about what had happened or what they're doing to mitigate it, but I had their word that it would never happen again. As a registrar they've been decent (lots of issues trying to get some registrant info updated on our .CA domains...). I would absolutely recommend someone more transparent for nameserver hosting however.