Those are the ones where I can tell you from my own first hand experience that overall you are better off giving accurate information late than wrong or incompl

Those are the ones where I can tell you from my own first hand experience that overall you are better off giving accurate information late than wrong or incomplete information early My expirience is the opposite. All customers I have dealt with were very happy to receive an acknowledgement early and a post-mortem analysis later. Most customers don't care one bit about what is wrong, they care about when their service will be restored. Knowing "they are working on it" is already one step up from "Does this affect only me? Have they even noticed, yet?".