This seems like a surprising deviation from their traditional stance of "throwing more people at a problem is never an acceptable answer" (which is almost liter

This seems like a surprising deviation from their traditional stance of "throwing more people at a problem is never an acceptable answer" (which is almost literally their justification for off-loading the bulk of their support to an online manual and a "users helping users" forum with "actual humans" being a scarce resource even paying customers are usually allowed to tap into).