My understanding is this was not a RackSpace problem, but an employee error shorting out a high voltage circuit that took down a large section of their electric

My understanding is this was not a RackSpace problem, but an employee error shorting out a high voltage circuit that took down a large section of their electrical distribution. Human error. Lucky the Engineer performing the upgrade was not electrocuted. As far as the recovery time goes, server farms do not always reboot and come online like XP Pro on a laptop in Starbucks. Their people seem to have worked diligently to bring their infrastructure back up as fast as it humanly could be done. So personally, I think we should view Rackspace’s handling of this crisis as a homerun.