THe impression I got was he was, rightly IMO, ranting about the kind of people who: a) pop up and demand X feature and whine loudly that it doesn't exist b) t

THe impression I got was he was, rightly IMO, ranting about the kind of people who: a) pop up and demand X feature and whine loudly that it doesn't exist b) then often go on to use the product/software in a commercial way. And the poor dupe who wanted to please a "user" ends up doing the guys work for no reward. Or something like that. It happened to me a few times (not in a major way; but enouh to leave a bad taste)