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I don't buy the argument about customer service. Why, and under what circumstances would it ever be necessary for a CS rep to see the driver? There is none that

by wahsd 12y ago

I don't buy the argument about customer service. Why, and under what circumstances would it ever be necessary for a CS rep to see the driver? There is none that does not violate various principles that have nothing whatsoever to do with assisting a person renting and driving a vehicle.

eric_h 12y ago
IIRC, some hertz rental locations already have kiosks that support video chatting with CS reps. This would seem to be an extension of that same functionality.