Yup. We moved from Zendesk to "Desk.com" for "better integration of customer issues with salesforce" Great idea (i guess) but Desk.com sucks pretty badly so we

Yup. We moved from Zendesk to "Desk.com" for "better integration of customer issues with salesforce" Great idea (i guess) but Desk.com sucks pretty badly so we ended up with worse responses to customer issues...